QAP is running but my Customize window is not visible. What happened?

Each time you exit Quick Access Popup, the position of the Customize window and the Quick Launch window are saved in the settings file and restored the next time you open them.

The most probable explanation for the “disappearance” of these windows is that your screen configuration changed and that last positions of the windows are now not visible on your current screen(s) configuration (they are somewhere “outside” of the visible area of you screen). This issue could also be explained by Windows reporting an incorrect position.

To restore the default position of the Customize and Quick Launch windows, open the QAP system menu (right-click the QAP icon in the Notification zone) and select Tools, Restore “Customize” window position or Tools, Restore “Quick Launch” window position. The windows will now be centered in your main screen.

Right-click the QAP icon in the Notification zone to open the QAP system menu